Information Technology routinely performs updates, upgrades, and maintenances to ensure the security and performance of technologies and data accessible at Valdosta State University. Except for critical issues, maintenances are scheduled at times deemed least disruptive to services. Most notices are posted at www.valdosta.edu/it, @VStateIT on X and Facebook, and via campus email. For USG Information Technology Services systems status and maintenance schedule, please visit https://status.usg.edu

EDUROAM LAUNCH

The campus-wide expansion of our wireless eduroam network starts Tuesday, January 16, 2024. Eduroam enables users to use their institution's email credentials to access secure Wi-Fi networks across all University System of Georgia (USG) institutions. When connecting to the wifi, look for the eduroam network on your device and log in using your VSU email and password. For users visiting VSU, please enter your institution’s email credentials to connect to eduroam.

 

Note: Parents, vendors, or anyone who is not actively affiliated with a participating institution should connect to VSU-Guest when on campus. Active VSU students and employees should connect to VSU-WiFi/LegacyWiFi as usual when on campus. For more information visit www.valdosta.edu/wireless

MICROSOFT TEAMS UPGRADE
Microsoft Teams has been updated to the latest version. When you open Teams desktop, you will be prompted to switch to the new version. Or if you are already in the classic version of Teams, you may click the Try the new Teams button in the upper left corner. Teams will quickly relaunch displaying the new version. If you pinned the classic Teams to your Task bar, you can unpin it and then pin the new version. To learn more about Teams, visit the following links:

VSU WIRELESS NETWORKS CHANGE

Beginning Monday, December 11, 2023, all Blazers will need to do the following to connect to VSU wireless networks:

  • VSU-WiFi and VSU-LegacyWiFi Network
    Beginning December 11, re-connect your cell phone and computers to this network. If prompted, you must accept a new certificate to re-authenticate. 
  • VSU-IOT and VSU-IOT-5G (resident halls) Network
    Beginning December 11, you must register or re-register your gaming consoles, streaming devices, smart TVs, etc., through the new internet-of-things (IoT) registration portal at iot.valdosta.edu and then connect to this network.

To learn more about how to connect, please visit www.valdosta.edu/wireless.

V:\CLASS DRIVE END OF USE
Beginning January 2, 2024, the V:\Class file-sharing network drive will no longer be available. As an alternative, the university will continue to actively use Microsoft Class Teams. Microsoft Class Teams are automatically created for each academic class each term.

  • January 2, 2024– No new Class folders will be created and the V:\Class network drive will not be accessible.
  • September 1, 2024 – The ability to retrieve historical data will end. Until then, faculty and students may request data retrieval by calling the Solutions Center at 229.245.HELP (4357).

If you have questions, please call VSU Solutions Center during normal business hours.

2FA TEXT MESSAGE METHOD
Microsoft no longer uses two-way text message as a two-factor authentication (2FA) option. We recommend switching to the Microsoft Authenticator mobile app. If your device does not support the app, you can select to use the phone call verfication method instead. Learn how to change your 2FA method

MICROSOFT 365 NOTICE
Microsoft will no longer support Microsoft Office 2019 for both PC and Mac computers. New desktops and laptops issued to VSU employees are installed with Microsoft 365 that includes the latest version of Office apps. For users of existing office computers, we recommend upgrading to Microsoft 365 to avoid security risks and productivity interruptions.

Employees: Install Microsoft 365 on your office computer:

  1. Close any open applications.
  2. In the Windows Search bar, type Portal Manager and then select it from the list.
  3. From either the All or Available link, click Install Office 365.
  4. Note the Status Bar as the installation completes. 

If Microsoft Office 365 is not listed in your Portal Manager or if you experience installation issues, please submit a ticket - Ticket Portal

Personal Devices: Employees and students can install Microsoft 365 on their personal devices at no charge. Visit the VSU Microsoft Education site to learn how.

Yippee, there's nothing to report!

COGNOS APPLICATION UPGRADE

Friday, April 19, 2024, 6 p.m. until Monday, April 22, 2024, 7 a.m.

The Cognos application (production) will be offline while USG ITS upgrades this service.  Cognos Business Intelligence & Reporting Application will be unavailable during this time.

BANNER MAINTENANCE

April 5, 2024, at 11 p.m., until April 6, 2024.

USG ITS will perform maintenance to address a technical issue. Banner will be unavailable for a limited time during this maintenance period.

INFORMATION TECHNOLOGY SECURITY MAINTENANCE

March 15, 2024, at 10 p.m., until March 16, 2024, 1 a.m.

No campus services will be impacted during this maintenance. 

ONEUSG CONNECT 6.50 RELEASE

Friday, March 8, 2024, at 11:15 p.m., until 12:00 p.m., Tuesday, March 12, 2024

During this time, OneUSG Connect and OneUSG Connect-Careers will not be available. Time clocks and OneUSG Connect-Benefits will be available to use. If you have questions or concerns, please contact oneusgsupport@usg.edu


WEEKLY COMPUTER MAINTENANCE

Employees only: On Mondays, save your work and log-off your office computer at the end of your workday. Do not restart or shut down your computer.

BANNER AND DEGREE WORKS SCHEDULED MAINTENANCE

Information Technology Services (ITS) has a standing maintenance schedule for their GeorigaBEST Managed Services (Banner and Degree Works) as follows: 1st/3rd Friday of each month; 10pm – 7am.

USG ITS SCHEDULED MAINTENANCES

  • Banner
  • INGRESS
  • Data Warehouse & Business Intelligence and related services

Friday, February 16, 2024, at 11 p.m., until 7 a.m., Saturday, February 17, 2024

USG ITS will perform maintenance on the listed services during the same maintenance window. During that time, these services will not be available.

ONEUSG CONNECT MAINTENANCE
Friday, February 2, 2024, at 11:15 p.m. until 7 a.m., Saturday, February 3, 2024
During this time, OneUSG Connect and OneUSG Connect-Careers will not be available. W-2s will also not be available for viewing or printing. Time clocks and OneUSG Connect-Benefits will be available to use. If you have questions or concerns, please contact oneusgsupport@usg.edu

GeorgiaFIRST MAINTENANCE

11:15 p.m. Friday, February 2, 2024, until 7 a.m. on Saturday, February 3, 2024

Friday, February 9, 2024, at 11 p.m. until 7 a.m., Sunday, February 11, 2024

GeorgiaFIRST Financials will be unavailable for scheduled maintenance by USG ITS.

The following applications will not be available during this scheduled maintenance window:

  • GeorgiaFIRST PeopleSoft Financials production (FPROD)
  • PSQUEST access
  • GeorgiaFIRST Marketplace access    
  • Expenses and ePro Self-Service Portal
  • Augusta University PeopleSoft Financials Production (AUFPROD)
  • Health eShop Access

BANNER MAINTENANCE

From January 19, 2024, at 5:30 p.m. until January 20, 2024, at 7:00 a.m.

Information Technology Services (ITS) will be installing upgrades in Banner Production for Valdosta State University. Banner and related services will be unavailable during this time.

GEORGIAFIRST MAINTENANCE

11:00 p.m. Friday, January 5, 2024, until 12:00 p.m. on Saturday, January 6, 2024.

GeorgiaFIRST Financials will be unavailable for scheduled maintenance (1099 patch and Release 5.91).

The following applications will not be available during this scheduled maintenance window:

  • GeorgiaFIRST PeopleSoft Financials production (FPROD)
  • PSQUEST access
  • GeorgiaFIRST Marketplace access

ONEUSG CONNECT MAINTENANCE
11:15 p.m. on Friday, December 15, 2023 until 7 a.m., on Saturday, December 16, 2023
During this time, OneUSG Connect and OneUSG Connect-Careers will not be available. Time Clocks and OneUSG Connect-Benefits will be available to use. Please note that W-2's will not be available for viewing or printing. 

TECHNICAL SERVICES PORTAL MAINTENANCE
Wednesday, December 13, 2023, 8 a.m. until December 14, 2023, ~8 a.m.The ticket system (solutions.valdosta.edu) used for IT, eLearning, Web Services, and New Media Center services will be inaccessible during this time. If you have an immediate, critical technical issue during the maintenance window, please call our Solutions Center at 229.245.HELP (4357).