Tech FAQs

Multifactor Authentication (MFA) is a required security method implemented to protect your online accounts and resources by requiring you to verify your identity when you log in. At Valdosta State University, multifactor authentication (MFA) is enforced when:

• Current Students and Alum log in to the MyVSU Portal and virtual labs.
• Employees and Retirees log in to the MyVSU Portal, OneUSG, or GeorgiaFIRST Financials, and virtual/remote computers.

VSU Applicants and Students:

Use the the VSU ID Lookup Tool to look up your unique campus identification number by providing:
  - First Name
  - Last Name
  - Date of Birth
  - Last 4 Social Security Number (SSN) Digits

VSU Employees, Alumni, and Retirees:

Contact Human Resources or the One Card Office

For additional information or assistance, contact the Solutions Center at 229.245.4357

VSU students and employees can learn their VSU username or email by calling the Solutions Center at 229.245.4357 and verifying:

• • First Name
  • Last Name
  • Date of Birth
  • VSU ID Number

Most account access and password issues can be resolved with a password reset. The process for resetting your password depends on your role.

VSU Students and Employees

1. 1. Navigate to iforgot.valdosta.edu
   2. Select "I Don't Know My Password"
   3. Enter the appropriate information
   4. Click the red "Reset" button
   5. Enter and re-enter your new password
   6. Click the grey "Reset Password" button

International VSU Students

• • For phone support, call the Solutions Center at 229.245.4357
  • For altnerative support, contact the Center for International Programs

GoVIEW Students

1. 1. Visit GoVIEW Forgot Password
   2. Enter your username_vsu in the "Username*" field
   3. Click "Submit"
   4. A GoVIEW password reset email will be sent to your MyVSU email address, though it may be routed to your junk/spam/clutter folder

IT Tip: Check out How to Create a Strong Password

The MyVSU Portal allows you to access most of your VSU online apps and resources like Email, BlazeVIEW, Banner, Student Online Account and much more. To access the MyVSU Portal:

1. Log into MyVSU using your VSU email address and password; authenticate if prompted.
2. Under the “Quick Links” section, select View All.
3. Select a Category or use a Keyword Search and select the account you would like to access.

If you need assistance accessing your MyVSU account, use the Password Management Tool or contact the Solutions Center at 229.245.4357.

VSU students, employees and visitors can connect their personal devices to the campus wireless networks by going to wireless.valdosta.edu

For detailed instructions, visit Network Services. 

Log into campus computers using your MyVSU username (without @valdosta.edu) and password. Be sure to log out when you are finished.

VSU Card-Swipe Printers are located throughout campus for use by students and employess. These multifunctional printers allow you to:

• • Print from Campus Computers
  • Print from Personal or Mobile Devices
  • Scan to Email

To report an issue or receive additional assistance, contact the Solutions Center at 229.245.4357.

At no charge, active VSU students and employees can install the latest Microsoft 365 suite of applications on up to five (5) personal PC or Mac computers and up to five (5) personal mobile devices. Alumni and retirees have limited access. 

Visit Microsoft 365 to learn more.

Learn how to clear your browser cache 

Your browser cache is a collection of webpages, including text, images, and other media, that is stored on your device. Although cache makes your browsing experience more efficient, clearing it regularly prevents web-based services from experiencing browser or cache-related issues. 

Active VSU employees can submit a Software Installation Request through the Technology Services Portal to have Microsoft Office and other approved applications installed on a VSU-issued device.

The definition of personally identifiable information (PII) varies among states. For the state of Georgia, in accordance with OCGA 10-1-911, PII includes:

• VSU ID Numbers
• Social Security Number
• Driver’s License Numbers
• State Identification Card Numbers
• Picture IDs
• Account Numbers
• Credit/Debit Card Numbers

For tips on security best practices related to PII, check out: 

Email Encryption

To place an IT work order:

1. Go to solutions.valdosta.edu and log in using your VSU credentials
2. Select Issue, Service Request, or Solutons and complete requested information

Be prepared to provide information such as:

• • Your VSU username/email address
  • IT Number(s), if the ticket concerns campus technology
  • Building and Room number(s) for Office or Classroom issues
  • Other details related to the question or issue

Occasionally, you may need to update your computer clock. If your device displays the wrong time (and it is not a time zone issue) or a service uses specific configurations, you may need to change and sync the time server to resolve the issue. If your clock is not synchronized, you could experience network and application issues, emails and messaging issues, and files having incorrect time stamps.